Frequently Asked Questions

Please contact us If you have any question, which are not answered below

Please contact the sales office on 9200 03104 / info@4visions.com.sa and we will put you in touch with your Regional Area Manager to discuss pricing. If you already have an account with us, the Sales Office may be able to confirm your pricing directly.

Submit your official purchase order by email to info@4visions.com.sa

Yes, but this can vary depending on your account and delivery address. Please contact 9200 03104 / info@4visions.com.sa or to confirm.

Firstly, refer to the fault-finding guide and user manual, which can be found on the machine’s product page and in support downloads.

Check that the machine is set up correctly and any required maintenance has been carried out. If you are still experiencing difficulties, please call our service desk on 9200 03104 or email info@4visions.com.sa

Yes, all our machines come with a minimum warranty of 1 year, subject to conditions. For full details please view our terms & conditions page.

Depending on your model, this will vary. Please contact the sales office on 9200 03104 / info@4visions.com.sa to find out more.

There are several chemicals you can use for cleaning carpets.

Whichever chemical you use, you should always use it as per the user manual and ensure the machine is rinsed out afterwards to prevent blockages in hoses and filters due to build up of residue.

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